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Happy clients fuel business growth

Happy clients fuel business growth
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Siobhan Stirling - Sharp Minds Communications by Siobhan Stirling - Sharp Minds Communications
Owner/Director - Sharp Minds Communications Ltd

19 Sep 2017

Word-of-mouth recommendations are the most powerful marketing you can have.  Happy clients have enabled CapitalSpace customer Paul Wallis Financial Solutions Limited, based at the Churchill Square Business Centre in Kings Hill, develop from a sole trader to a growing team. 

Financial know-how

The company has been built around the expertise of founder Paul Wallis: ‘I’ve worked in financial services since leaving school. I run an independent financial advice firm where I provide advice to individuals, trustees and companies, covering everything from life assurance to pensions, investments and equity release. I started the company in 2010 and needed an office space away from home from which to conduct business.’

Smooth transitions

Finding the right office space can be a long process but we try to make the process as painless as possible: ‘I looked at several sites but chose CapitalSpace for a number of reasons, including the centre manager who really took the time to understand my needs, the great services provided such as the ability to use meeting rooms, a personalised telephone answering service, the flexible monthly contract and the excellent location.

‘Since starting the company, I’ve taken on more staff so we needed to increase our space, which CapitalSpace was able to accomodate. That was a really easy transition thanks to the great centre management team here. Plus, it’s good to know that in the future we’ll be able to upgrade to an even bigger space with no hassle if we increase staff numbers further. I’d definitely recommend CapitalSpace to other businesses looking for office space.’

The foundations for growth

The company has plans to continue to build on their success to date, but turnover and profit won’t be the only yardsticks: ‘When we measure success obviously there’s the financial side. We’ve grown a lot since I started the business and year on year we continue to grow.

‘We’ve also increased our client base over the business’s life. What’s also very pleasing is that most, if not all our business now comes from referrals. We’re delighted because it shows that our clients are satisfied with our services and are willing to put in a good word to anyone they come across who might need financial advice. And at the end of the day, happy clients are what we are all about.

Due to the various services we provide and our friendly, engaging staff, Paul Wallis Financial Solutions was able to find the right spot for them. As they continue to grow their business, it will be great to work alongside them and provide the space they need to accommodate their continued success.

To find out how Capital Space business premises could benefit your growing business,  call 0800 107 3667