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Third-generation customers for caring company

Third-generation customers for caring company
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Third-generation customers for caring company
Siobhan Stirling - Sharp Minds Communications by Siobhan Stirling - Sharp Minds Communications
Owner/Director - Sharp Minds Communications Ltd

How do you stay in business successfully for nearly 30 years?  According to Loughton Tyres, who are based at the Seedbed Centre in Loughton, customer service is key, as they are now serving the grandchildren of their original clients.

Loughton Tyres has been trading for as long as the business estate in which the Loughton Seedbed Centre sits.  ‘The business started in 1988, when the estate was newly built,’ explains founder Errol Hassan.  ‘I had been an employee in a similar business, but decided to set up on my own as there were no other tyre businesses in the area and the location was good.’ 

He had a definite vision as to how he was going to achieve success: ‘We wanted to create a happy client base and started to build a reputation for being helpful, caring and honest.’  Looking forward to the company’s thirtieth anniversary next year, it is clearly a formula that has worked: ‘We have very loyal customers. We now serve the children and grandchildren of some of our original customers.’ 

Moving forward  

As the company has grown, the easy access has proved useful and the control office services have given Loughton Tyres great advantage.  But in order to keep innovating and changing, they are  looking to provide new services: ‘We are hoping to remain successful and are trying to expand into mobile tyre fitting. We are very well known now due to us being here for all these years. We measure success through our customers satisfaction, whose feedback is very important to us. We look forward to continued growth of the business.’ 

Helpful, caring and honest are the three watchwords on which Loughton Tyres have built their success – and on which they’re going to continue to thrive in the future.  

To find out how Capital Space business premises could benefit your growing business,  call 0800 107 3667