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Building a business from the floor up

Building a business from the floor up
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Siobhan Stirling - Sharp Minds Communications by Siobhan Stirling - Sharp Minds Communications
Owner/Director - Sharp Minds Communications Ltd

09 Nov 2017

How do you turn a house into a home?  For CapitalSpace customer Lavish Flooring, based in St George’s Business Park in Sittingbourne, the answer has to be by transforming what you stand on.

A gap in the market

For most businesses to succeed, they need to have points of difference that make them stand out in the market place.  For Bobby Winser, creator of Lavish Flooring, there was an obvious gap: ‘I am a flooring supplier/fitting service.  I started in the industry just by chance – an opportunity arose to do an apprenticeship, which I grabbed with both hands. I saved up enough money for a van and tools, after which I started working for companies as a freelance fitter. After a while, I started to see a gap in the market for a higher-grade of fitting service.’

With customer feedback resounding with phrases such as ‘professional service’, ‘excellent job’, ‘good communication’, ‘punctual’, ‘high standards’, combined with ‘competitively priced’ and ‘reasonable price’, it’s clear that Lavish Flooring are building a reputation for high quality delivered on time and to a reasonable budget. 

Finding the right business accommodation

As Lavish Flooring grew, they needed suitable space to fulfil their business needs: ‘I chose CapitalSpace as it has everything I need, such as storage, parking and much more. I’ve had a good experience with CapitalSpace as the staff are lovely and the facilities are just what I need. Since opening my unit at St George’s Business Park, I’ve been able to open a showroom and bring my business up to a higher standard.

‘In the next five years, I’d like the business to be a highly recommended carpet company with a large list of clients with repeating custom. I’d also like a team of personally trained fitters to ensure my work standards always stay the same. The accommodation allows customers to come down and see our stock, speak to our staff and get help with what they need. This is great because customer satisfaction is how we measure success.’

Lavish Flooring’s track record shows that they have the drive and ethos to continue to win new customers.  We look forward to supporting them as they continue to grow.

To find out how Capital Space business premises could benefit your growing business,  call 0800 107 3667