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Providing excellence through tradition and customer care

Providing excellence through tradition and customer care
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Providing excellence through tradition and customer care
Siobhan Stirling - Sharp Minds Communications for Capital Space by Siobhan Stirling - Sharp Minds Communications for Capital Space
Owner/Director - Sharp Minds Communications Ltd

Customer satisfaction is one of the core aspects we firmly believe in. Customer Clift Joinery, based at our Greenway Business Centre in Harlow, creates satisfied customers through their twin passions of friendly service and bespoke traditional products.

Family traditions

Manufacturing and supplying classic and contemporary upmarket bespoke joinery, hand crafted traditionally with time-tested methods, Clift Joinery was set up by Sandy Allan and his two sons, Rory and Brett: ‘We specialise in bespoke joinery with the emphasis on beautiful traditional sliding box sash windows and solid timber doors.  Every member of our joinery and installation team is a skilled craftsman who offers a wealth of experience and expertise. 

‘Our core belief is to use excellent quality sustainable timbers sourced from companies purchasing from well-managed forests. We only use timber suppliers who carry the FSC stamp of approval. We manufacture in any timber specified by our customers, which include architects, joinery companies, builders, property developers and private homeowners.’ 

The ideal workspace  

Clift Joinery needed business accommodation where they could manufacture their bespoke products, but where their customers could also pop in and see everything before it was fitted: ‘We moved into Greenway Business Centre in July 2016.  We chose it as it was a central hub location and easy to get to all areas of Greater London.  

‘We were looking for somewhere with good security, parking and easy access which was fully serviced. We needed a clean environment with ample room to use as a workshop and storage facility. The unit is a brilliant space in which to work, it provides easy 24-hour access, security, parking and excellent onsite facilities, such as meeting rooms, internet, telephone lines etc. 

‘The team at Greenway were fantastic in assisting this move and helped to ensure everything ran smoothly.  The facilities are well managed with any queries being dealt with efficiently.  The unit provides ample work room and storage together with all facilities. We find the staff are extremely efficient and friendly. 

Greenway also provides an area for our clients to visit to see their joinery prior to installation should they wish.  Another benefit is that we have formed relationships with other companies on the business park and do use their services.’ 

Becoming a household name

It’s important for Clift Joinery that they establish themselves as a company that pops into the mind of anyone looking for traditional joinery: ‘We wish to be the market leader for bespoke and handcrafted joinery and the name that people immediately recognise and go to for all their traditional sash window and door requirements.

‘Our success will be measured by the feedback we receive from clients and the satisfaction they get from seeing their new joinery in their home. We also pride ourselves on the recommendations we receive and the new clients this brings.’ 

The glowing reviews on Clift Joinery’s website are testimony to the quality of their work and customer service.  We’re delighted that our accommodation is helping them combine their bespoke manufacturing with important customer liaison and service.  

To find out how Capital Space business premises could benefit your growing business, 

call 0800 107 3667