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Business growth strategy built on happy clients

Business growth strategy built on happy clients
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Business growth strategy built on happy clients
Siobhan Stirling - Sharp Minds Communications by Siobhan Stirling - Sharp Minds Communications
Owner/Director - Sharp Minds Communications Ltd

When it comes to your tax affairs, it really helps to know that all the help you need is just on the other end of the phone. Our client, Dougherty and Associates, who are based in our Churchill Square Business Centre in Kings Hill, take their customer service extremely seriously and always ensure they offer a personal service to all of their clients.

Dougherty and Associates are personal tax consultants based in our Churchill Square business accommodation in Kings Hill, offering personal tax compliance services. Personal assistant Sam Henderson, who has been at the company for 18 years, says it’s the focus on customer service which has enabled the company to grow: “We really believe in offering a more personal experience for our clients. Because we aren’t huge, all of our clients get a one to one with our staff, which means they are getting all the attention they deserve; as a result of this, most, if not all, of our business comes from word of mouth.

“We moved into Churchill Square Business Centre in May, having previously rented an office space a few miles away. We found that we were spending a lot of time dealing with the payment of costs relating to our previous rental property – all the utility companies, confidential waste disposal, franking machine costs and other little things. When we found the office here, it was the answer to all of these headaches.

“We now get one bill a month that is paid by direct debit and covers utilities, internet, shredding, postage and anything else that we need. That in itself has been worth the move. The staff at Churchill Square couldn’t have been more helpful and have made us feel very welcome from day one.”

This helpful service has allowed Dougherty and Associates to keep excelling at what they do, enabling them to focus on the one thing that really matters to them: the customer. “We feel like we have always been here, even though it hasn’t been long. We look forward to many happy years at Churchill Square. We measure success by the service we provide. There is always someone at the other end of the phone ready to help when any of our clients need something from us. We want to continue to offer our personal service and loyalty to all of our clients, as it has been the basis for our success to date and we feel it is a viable strategy to support further growth.”

Excellent customer service is an important feature all companies could benefit from. Dougherty and Associates have shown the value of offering their clients a tailored and personal service by being able to grow through word of mouth alone.

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