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How We Provide A Brilliant Experience

How We Provide A Brilliant Experience
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How We Provide A Brilliant Experience
Siobhan Stirling - Sharp Minds Communications by Siobhan Stirling - Sharp Minds Communications
Owner/Director - Sharp Minds Communications Ltd

If you’ve read any of our Success Story Sessions, you may notice that a lot of them mention how proficient and friendly our staff are. And we’re not surprised. We know they’re essential to our business’ success and that we wouldn’t be here without them. Here’s everything we do to give our customers the best experience possible.

Tech training

Time is money. We know that computers and systems can be tricky and that many of our customers may need help with them. We also know that our clients don’t want to be wasting valuable time sorting out technical issues. This is why we provide all our staff with in-house training on telephone and internet systems, so we can ensure we can deal with customer requests without recourse to external suppliers. We’ll also provide software training on any bespoke systems we use to manage customer details and we have a a dedicated IT manager to back up our centre teams.

Health and Safety

We’re in a unique position whereby all our customers may have different, specific requests. But rest assured, we train our staff in how to stay safe in a range of situations, and we make sure there are trained first-aiders in the team, too. Depending on which systems are implemented in our various business centres, our staff may also be trained to manage CCTV, various types of security systems and for alarms.

Staff Development

All this training means nothing if our staff don’t understand why they have it. We have a number of staff development schemes in place, such as annual development reviews, sustained mentoring and visits to other Business Centres to see how they work and to meet colleagues there – sometimes it’s best to learn from others, isn’t it? We also aim to foster an environment in which everyone is able to share ideas and thoughts about how we work.

Team Building

Having different business centres, it could be easy for the Capital Space community to feel fractured. That’s  why we always aim to have at least one least one annual get-together organised by the company, where colleagues from different centres can meet each other. Within our teams, we love to recognise performance with meals out or similar rewards. We make sure all training is a cross-company initiative where people have the opportunity to meet colleagues from other centres.

The figures speak for themselves: we had 100% staff retention in 2018, and many of our staff have been with us for over 10 years. 

To find out how   Capital Space    virtual  offices or business premises

could benefit your growing business,

call 0800 107 3667