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Simpler internet pricing goes live across our centres

Simpler internet pricing now live at our centres
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Simpler internet pricing now live at our centres
Siobhan Stirling - Sharp Minds Communications for Capital Space by Siobhan Stirling - Sharp Minds Communications for Capital Space
Owner/Director - Sharp Minds Communications Ltd

Back in November last year, we announced a simpler internet pricing system for our customers, recognising that reliable, 24/7 connectivity is non-negotiable, and the provision of it an essential part of our service. Our aim was to come up with an uncomplicated system that would mean our busy customers have one less thing to do – and it comes into effect from 1 February.

Simpler internet pricing for easier administration

From 1 Feb, our new customers’ monthly rolling licence fees will include internet costs.

Chris Martin, Capital Space’s IT manager, says: “The big thing is, for a new customer, they have cost certainty and they have got access to a portal where they can keep abreast of what their internet usage is.”

He added: “We now offer a two-tier solution, whereas before we had multiple pricing tiers. From this month, our new customers will see internet pricing included in their monthly rolling licence fees. Only super users – a small percentage of our 1,000+ customers - whose monthly use averages more than 200 Gb per unit for six consecutive months will be charged £250 per month. Users of this very significant volume of data would in most situations be obliged to contract for a leased line at a cost considerably higher than our figure. Over 90% of our customers are on the same pricing, which is simpler. In addition, it’s more cost effective for our higher internet users – because they can use as much as they want and the pricing is capped.”

Our commitment to meeting our customers’ IT needs

Peter Boam, Capital Space managing director, comments: “From the start of February onwards, our charges to customers will include full use of the internet and the associated technical support within our monthly licence fee. We believe this will make life easier for everyone – businesses will not have to worry about picking up an additional tab to cover the cost of internet support. The service we provide is key to our customers’ – and our own – success. That’s why we have Chris Martin as our dedicated in-house telecoms expert, always respond rapidly to any queries regarding our internet service and have failsafe systems to support our customers should the internet go down."

Key benefits of our transparent internet service

The key benefits of our internet service include:

  • No set-up costs
  • No cost for changes
  • No cost for moving within the site
  • No installation costs
  • No capital equipment costs
  • No long-term contracts 

Count on our internet not to let you down

Our investment in high-quality, reliable and resilient internet technology means technology won’t let you down on our watch! We provide internet access with a full failover (i.e., backup service) at all our business centres to ensure the most reliable system is always available to you. There are no fees for connection or disconnection and we offer this inclusive service as part of your rolling monthly licence fee. There is no limit to the amount of data you can transmit or receive (unless you average more than 200 Gb per month per unit over six consecutive months).

An autonomous solution

From the moment you move into a Capital Space business centre, you’ll find the latest internet technology available to you, ensuring you can get connected – and working – with minimal effort and at maximum speed.

And it’s not just about the reliability of our internet provision; we also offer our customers full autonomy.  All our offices and studios are equipped with a Cat5e structured cabling scheme, which terminates in a wall rack within the unit; this LAN infrastructure can be used for the telephones as well as customer PCs and printers, giving customers total autonomy and security over their equipment and services.

If you’re moving from one unit into another – perhaps as you grow your business – you won’t be charged for shifting the internet, and it’ll be done automatically and seamlessly.

Additional internet services

We also provide additional internet add-on services:

  • External IP address for Virtual Private Network : £7.50 per address per month
  • Fixed bandwidth : This is our version of a leased line. It is exclusively for your use and can be tailored to your specific requirements.

The tech bit: how we make our internet reliable

The internet service at all sites is provided by BT, using Leased Line technology, over fibre optic cables. Most of our centres enjoy 1Gbit bearer circuits. Those where traffic does not yet necessitate this capacity have upgrades promptly as demand increases.

In all our sites, a failover line has been installed. This is identical to the primary line and routed from a different BT exchange over a totally diverse connection. In the event of a failure, the switch over to the failover line is totally automatic within 45 seconds.

We’re always committed to providing business accommodation packages that suit our customers’ evolving business needs. From February onwards, including the cost of internet usage within our monthly licence is our latest innovation to make life even easier for them.

To find out how  Capital Space virtual  offices or business premises

could benefit your growing business,

call 0800 107 3667