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IT Backbone – The success story

IT Backbone – The success story
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IT Backbone – The success story
Siobhan Stirling - Sharp Minds Communications for Capital Space by Siobhan Stirling - Sharp Minds Communications for Capital Space
Owner/Director - Sharp Minds Communications Ltd

From a small, one man consulting company to a booming IT support business, IT Backbone  , who reside in our Kings Hill Churchill Square Business Centre  have over a decade of experience in all things IT. The team are always on hand to help their clients in all things tech, whether it is a complex new infrastructure or day-to-day troubleshooting. We wanted to know more about Jason Chaplin  and his team’s helpful services, so we sat down for a coffee and a chat.

Taking a chance

IT Backbone, originating in 2008, started as a consulting company and progressed into IT support. Ten years ago, the company began to evolve, and they started supporting their clients’ businesses with the technology they needed. They provide a range of services from helping with cyber security to moving clients to the cloud.

“We are the main service provider for companies. We manage and look after all the IT aspects of our clients,” explains Jason.

Not like the others

A personal approach always is a must when it comes to working closely with your clients and IT Backbone do just that. Long term and solid relationships are what they prioritise, and they work hard to solve the issues you have at hand as soon as possible.

“Our main focus is customer service. This is why we haven’t got a sales team that focus on selling you unnecessary services, but instead we allow for you to call us and be put through to one of our team straight away.”

With 24/7 availability, they aim to focus entirely on the client and their needs to help the burdens they may be facing when it comes to IT troubles.

“We sort out the problem and liaise with the third parties, so you don’t have to. You can call us at 1am or 2pm, we’re here to help you. Great customer service is our priority!”

Why Churchill Square Business Centre was the ideal choice for workspace

After searching for different office spaces, IT Backbone found their perfect space at our Kings Hill location. They needed a place with a rolling contract for when their business inevitably grew, and Churchill Square offered this comfort.

“We looked at various places and desperately needed a place that offered flexibility. Capital Space gave us that. We adore the location of the space too! It’s very central for our staff. The environment is great to be in and when there is an issue. the team are very helpful and sort it straight away. Churchill Square space also offers everything you could need!”

A bright future ahead

With their constant growth, IT Backbone won’t be slowing down any time soon! They are looking to the future and are aiming high, hoping to be known as ‘The IT Company of Kent.’

“We are going to heavily invest our profits into remarketing and some new services to offer up to our clients to help their businesses grow! We want to be the number one IT support company in Kent, and we know that Churchill Square will help us with this goal. They give us the flexibility we need to maintain our growth!”

Success secrets

Running a business since 2008 has been in no way easy! As a man who has navigated the storms of financial crashes, Covid-19 and Brexit, he is well placed to offer sound advice! These are his wise words for those wanting to take the jump and create their own new business.

“Hard work! It isn’t easy and it takes a lot of work but is extremely rewarding! Nothing good will come easy. Make sure you put your own stamp on things to stand out from your competition too! Once you start reaching those goals you set, the hard work will be worth it!”

We are immensely proud of Jason and what he has achieved! He continues to demonstrate that hard work will lead to success and will ultimately be worth all the time and effort! We are excited to see the future developments at IT Backbone and are glad to be able to work with such a successful and hardworking business!