Product innovation, strong relationships and niche expertise fuel rapid business growth 

Expansion into the Middle East, a new product launch, 28% year-on-year growth and more awards. It’s been a busy year since we last caught up with Churchill Square Business Centre client, Global Credit Recoveries. With expansion plans based on organic growth, driven by experienced sales hires and product innovation, it’s clear that this ambitious family-run business intends for the next 12 months to be just as dynamic.  

A family business with global ambitions

Global Credit Recoveries specialises in international debt recovery, serving global companies with shared service centres across sectors such as pharmaceuticals, education, events, media, and recruitment. Their approach blends automation with relationship-driven recovery, offering both high-volume solutions and bespoke mediation for sensitive cases.

Founded by Charles Mayhew, whose deep cultural ties to the Middle East date back to the early 1990s, the company leverages long-standing relationships and regional expertise to navigate complex recovery scenarios.  

His son, Joshua Mayhew, now Managing Director, brings a fresh perspective and leadership to the business, continuing the family legacy with a focus on innovation and growth. After a successful rugby career, Joshua transitioned into the family business, helping to scale operations and formalise growth strategies.  

“I’d always admired the way my father built the business on trust and relationships,” says Joshua. “When my rugby career came to a natural end, it felt like the right time to step into something that had real purpose and impact. I wanted to bring structure and scalability to what was already a very successful operation.” 

Business success built on relationships 

What sets Global Credit Recoveries apart is its commitment to building strong relationships. Their recovery process often involves face-to-face negotiations, especially in the Middle East, where cultural nuances demand a diplomatic approach. “In the Middle East, you can’t just send legal letters and expect results,” Joshua explains. “You need to sit down with people, understand their situation, and find a solution that works for everyone. That’s where our experience and empathy really make a difference.” 

The company’s values – flexibility, integrity, and empathy – are reflected in its pragmatic strategies, such as accepting partial payments to avoid costly legal disputes. 

Joshua and Charles maintain a close-knit, family-like culture that prioritises mental health and work-life balance, even as the business scales: “We’re very protective of our culture. Growth is important, but not at the expense of our team’s wellbeing. We want people to enjoy coming to work and feel supported.” 

 This ethos is central to their success and informs every client interaction. 

Expansion based on niche expertise 

The company’s UAE office is a testament to their niche expertise. Charles’s deep understanding of Middle Eastern business culture has enabled the firm to build trust and navigate local complexities.  

“My father’s relationships in the region go back decades,” Joshua shares. “That kind of trust isn’t built overnight. It’s what allows us to operate effectively in markets that are often difficult for outsiders to penetrate.” 

The team is poised for further expansion, contingent on securing new contracts, and continues to balance demand with operational capacity.  

Investing in a new product to drive scalable growth

Global Credit Recoveries has launched Global Debt Record (GDR), an automated platform designed to handle high-volume, low-value debt recovery cases. GDR streamlines the process by automating demand notices for debts over 60 to 90 days overdue, allowing clients to manage collections in-house and reduce commission fees.

“We saw a gap in the market for something that could handle volume without compromising quality,” says Joshua. “GDR lets clients take control of simpler cases while we focus on the more complex recoveries. It’s a win-win.” 

Developed in-house with a retained software developer, GDR has already undergone beta testing and is being trialled with existing clients. Target sectors include pharmaceuticals, laboratory supplies, events, and education – some clients are placing up to 900 cases at a time, highlighting the platform’s scalability. 

Highlights from the last 12 months 

The last year has been a period of significant growth, as measured on nearly every matrix: 

• Business growth: 28% year-on-year turnover growth 

• 

  Product innovation: Launch of GDR platform 

• Expansion of UK and UAE teams: hiring an additional four experienced collectors and two salespeople across the UK and UAE 

• Award success: Nominations for Global Credit Award 2025 and Credit Professional of the Year 

• ESG commitment: The company also supports community causes such as Ronald McDonald House Charities and Evelina Hospitals, reflecting its strong social responsibility ethos. 

“Our award success has meant a lot, but what means even more is the feedback from clients who say we’ve helped them recover money they thought was lost. That’s the real reward,” emphasises Joshua. 

Finding business accommodation to support growth  

Global Credit Recoveries operates from Capital Space’s Churchill Square Business Centre in Kings Hill. The flexible office space has supported their growth. The team moved to larger premises just over a year ago – and they’re already nearing capacity and reviewing options for when they take on more staff.  

“Capital Space has been brilliant,” Joshua says. “The flexibility of the licence, the meeting rooms, and the support from the staff have all made it easy for us to grow without worrying about logistics. It’s a great environment for a scaling business.”  

Maintaining sustainable momentum 

Looking ahead, the company plans to continue its organic growth strategy, focusing on expanding the sales team and rolling out GDR to a wider market. Marketing efforts are underway, with a public launch of GDR planned for early 2026.  

“We’re not chasing growth for growth’s sake,” Joshua explains. “We want to grow in a way that’s sustainable and keeps our team happy. That means hiring the right people, investing in the right tools, and making sure our infrastructure can support us.”  

Advice to other business owners

With such exponential success under their belts, Joshua shares his advice to other SME owners who are keen to scale: 

• Invest in experienced hires to drive growth 

• Maintain a strong company culture, even during expansion 

• Be pragmatic in client negotiations to avoid costly legal battles 

• Leverage technology to streamline operations and scale efficiently 

“Hire people who know what they’re doing and give them the space to succeed,” he urges. “Don’t be afraid to invest in tech that makes your life easier. And always remember: relationships matter. Whether it’s with clients, staff, or suppliers, trust and respect go a long way.” 

From its roots in relationship-driven business growth to its bold expansion into new markets and product innovation, Global Credit Recoveries exemplifies how niche expertise, strong values, and strategic growth can fuel long-term success. With the support of flexible business accommodation at Capital Space’s Churchill Square Business Centre, the company is well-positioned to continue its upward trajectory. 

If you’re looking for office space from a provider that wants to support your business success, get in touch.