National Customer Service Week
As part of National Customer Service Week last month, we surveyed our customers about their experience of Capital Space business centres.
We were delighted with the feedback we received from the small businesses who rent our offices, studios and workshops. Over 130 customers responded to our survey.
3 out of 4 customers gave top scores to our superfast internet service
A high speed, reliable internet connection is a must for any business wanting to succeed. We know how important it is to our customers, which is why we offer a superfast, uninterrupted broadband service as part of our simple, monthly licence.
Of the businesses we surveyed, 78% chose ‘Excellent’ or ‘Good’ for our internet speed, reliability, onsite support, and the portal we provide them to monitor their usage.
Our meeting rooms got the thumbs up from over 80% of our customers
Across our business centres, we provide a variety of different meeting spaces for our customers. With rooms catering in size for between 1-40 people, our meeting space is great for training, interviews, presentations, webinars or small conferences and are available hourly, or for a half day or full day.
82% of our customers rated our meeting rooms ‘Excellent’ or ‘Good’.
Our customer service was rated ‘exceptional’ or ‘excellent’ by almost 90% of our businesses
As an office space provider, we understand how tough running a growing business can be. Our centre management teams are always on hand to resolve queries, offer advice or to provide business support services so that our customers can focus on running their businesses.
Customers were asked to judge our overall customer service as ‘Exceptional’, ‘Excellent’, ‘Good’ or ‘Satisfactory’. A staggering 88% of customers rated our customer service as either ‘Exceptional’ or ‘Excellent’.
Customer testimonials blew us away
We were incredibly proud to receive some amazing feedback from across our business centres:
“The team at Capital Space in Kings Hill have been exceptional.”(Churchill Square Business Centre, Kings Hill)
“Love the team.” (Capital Business Centre, Croydon)
“The team on reception are excellent and nothing is ever too much trouble”. (Greenway Business Centre, Harlow).
“ Excellent and friendly service. Really helpful during COVID and shared contacts for funding options to help. We have a great site and office team at Sittingbourne that will always go above and beyond…” (St George’s Business Park, Sittingbourne)
“Thank you for your help and support in so many more things than are mentioned in this survey. I’m so pleased and proud to be a business here.” (Waterhouse Business Centre, Chelmsford)
“We love being here. Your staff are always friendly and helpful.” (Loughton Seedbed Centre, Loughton).
Constructive feedback
We also offered customers an opportunity to make suggestions for improvements across our business centres. We will work closely with our staff at each centre to assess areas of concern and provide solutions as soon as possible.
Capital Space managing director Peter Boam comments:
“It was wonderful to hear back from our valued customers and take stock of how we are performing. Maintaining our service levels and facilities is of the utmost importance to us at Capital Space and we thank everyone for their feedback.”
For more information about our ongoing efforts to provide the best workspace for our customers, and how we could help your business, please get in touch.
To find out how Capital Space could benefit your growing business,
call 0800 107 4667 or email info@capitalspace.co.uk
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