Business centre reception teams get top marks in customer survey

In our commitment to continual improvement for our customers, we sent out a survey to customers of the seven participating centres. We gratefully received 190 responses to our 2026 survey, and this is what our customers have to say about us… 

Our survey sample 

We received 190 responses to the survey, an increase of 44% compared to the last survey we carried out in 2021. For small business owners and entrepreneurs based in serviced offices across our business centres, this level of engagement provides valuable insight into how our business accommodation supports day-to-day productivity and long-term business success. 

We were delighted with both the response rate and the quality of feedback received. As well as positive comments, customers shared thoughtful suggestions, which our management teams are reviewing carefully to identify further opportunities to improve facilities and services for SMEs across the Southeast. 

All respondents were entered into a draw to win a Valentine’s hamper, helping to make participation a small celebration of community spirit across centres including Churchill Square Business Centre, Kings Hill, Greenway Business Centre, Harlow, and Milton Keynes Business Centre. 

Overview of results 

The survey results provide a strong indication that our serviced offices and support services are meeting the needs of business owners looking for efficient, professional workplaces. 

• 75% said our internet service was excellent or good 

• 84% said our reception teams were excellent 

• 74% said our maintenance teams were excellent 

• 48% said our accounts services were excellent 

• 97% said our reception areas were excellent or good 

• 81% said our communal areas were excellent or good 

• 78% said our landscaping was excellent or good 

• 91% said our maintenance standards were excellent or good 

• 90% said our response to resolving maintenance issues was excellent or good 

• 51% said our meeting room availability was excellent or good 

• 55% said the ease of booking meeting rooms was excellent or good 

These results reflect the importance of reliable infrastructure and supportive onsite teams for entrepreneurs and SMEs, particularly those using flexible licence agreements such as our easy-in, easy-out model.  

What do our customers say about their business centre reception teams? 

Reception teams are often the first point of contact for visitors and play a key role in creating welcoming, professional environments for small businesses. Feedback highlighted their impact across multiple centres, including Capital Business Centre, Croydon and Greenway Business Centre, Harlow. 

• Frank Ajoku Jnr, Cinco Amor Ltd:
  “The ladies at reception are always ready to entertain any query, are charming, very polite and always smiling.” 

• Vanessa Ledgister, Croydon Hearing:
  “I think that you all do a fantastic job here. It must be incredibly difficult to manage everyone’s expectations all of the time and you do so well to keep everyone happy. I am very grateful to all of you.” 

• Tom Sturtivant, Homelee Investments:
  “Quite possibly the best thing for my team is being greeted by the reception team every morning. Friendly, polite, incredibly helpful & ALWAYS available.” 

• Tom Bushnell, Ecolog International UK Ltd:
  “Reception team is fantastic and always there to help. Thank you team Greenway!” 

• Simeon Belev, London Flooring Solutions LTD:
  “The centre is great and the support we get is amazing! Keep up the good work and thanks for everything.” 

• Bridget Nyoni, Excelcare24:
  “I would like to commend the entire Milton Keynes Business Centre team. You truly make coming to work an enjoyable experience…” 

What do Capital Space customers say about our business support services? 

Customers highlighted the value of dependable operational support in helping businesses focus on growth rather than logistics, particularly at Churchill Square Business Centre, Kings Hill and Milton Keynes Business Centre. 

• Petrina Rose Baldwin, Hakuhana Limited:
  “The services at Kings Hill provide the backbone that keeps the square running smoothly… Capital Space makes it easy for businesses to focus on their work without worrying about day-to-day logistics.” 

• Paul Gould, All About U:
  “All amazing, faultless service, efficiency and friendliness 10 out of 10.” 

• Emma Tuck, Tango Check:
  “The reception team and Billy are so very helpful, friendly and approachable. We feel valued by the team and enjoy being here.” 

What do Capital Space customers say about our services? 

Service reliability remains central to the customer experience, especially for entrepreneurs handling deliveries or running hybrid businesses at St George’s Business Park in Sittingbourne and Chelmsford’s Waterhouse Business Centre. 

• Liudas Norkus, Liudas Norkus Watches Ltd:
  “I’m happy with reception always reminding me about parcels… sometimes even helping get them upstairs.” 

• Samantha Mond, Joyce Solutions Company Ltd:
  “Services provided are excellent and the team on site are always supportive!” 

What do Capital Space customers say about our maintenance teams? 

Maintenance responsiveness is essential for productive work environments, and feedback reflects strong satisfaction levels across centres including Milton Keynes Business Centre and Waterhouse Business Centre. 

• Collective Financial Planning Ltd:
  “Billy from the maintenance team is always happy to help and fix problems… They are a great team.” 

• Zane, Essex Spirits Company:
  “Top notch!” 

What do Capital Space customers say about our meeting rooms? 

Meeting spaces support collaboration and client engagement for SMEs using flexible office arrangements. Customers commented positively on the cleanliness, preparation, and availability of our facilities. 

• Petrina Rose Baldwin, Hakuhana Limited:
  “…well-managed offices and meeting spaces… creating a place where businesses can settle and grow.” 

• Legend Film UK Ltd:
  “I have used the meeting room once and it was a fantastic service and everything was clean and spotless.” 

• Jenny Stones, Jules Murphy Financial Planning Ltd:
  “Meeting rooms always clean and tidy and drinks always ready when requested.” 

Competition winners

Each person who responded to our survey was entered into a prize draw, with one lucky winner from each our our business centres receiving a luxury Valentine’s hamper. Here are our lucky winners: 

• Croydon: Stephen Hole, Palmer McCarthy 

• Kings Hill: Noah Benger-Pereira, Libra Wealth Management Ltd 

• Harlow: Artwell Ndagurwa, Trust Care Solutions Ltd 

• Loughton: Paul Courtney, Courtney Transport Services 

• Milton Keynes: Bobi White, Collective Financial Planning 

• Sittingbourne: Carole Bone, WPH Marine Construction 

• Chelmsford: Samantha Mond, Joyce Solutions Company Ltd 

Listening to customer feedback ensures we continue shaping serviced offices and business support environments that empower SMEs and entrepreneurs to thrive. 

If you’re looking for office space from a provider that wants to support your business success, get in touch.